Will Gema theme be available again?
-
I wanted to upgrade my membership to Premium and use Gema theme, but to my greatest disappointment… the theme is not available now. So, I was wondering if it will be available again or not? Thank you!
-
Hi there,
Thank you for reaching out. We have recently retired a number of Premium themes from our theme collection that do not support the block editor, and therefore do not deliver a good experience to our customers.
Please let us know if you have any questions.
Thanks,
-
Hi, Darnell. I’ve had Gema for a couple years, but have recently upgraded to Business. I started having all kinds of weird site issues. Wondering if this is because of the upgrade or bc Gema has gone away or because of the block editor. I’ve had almost daily issues. Any help would be amazing. Thanks, Jordan.
-
Hi Jordan – Can you share a link to the site in question? That way I can take a closer look. If you can describe in more details about the issues that are happening, or even take screen shots, that would be helpful too. Stay well and healthy!
-
Sure thing. https://globaldebauchery.com/ The latest debacle is that my sidebar widgets have suddenly just disappeared from all my pages. Not posts, just pages. I changed nothing. Woke up and it was like that one day. Lol.
-
I use this theme too. I’m seeing the sidebar on your pages though. Can you link to one that isn’t working?
-
You might be seeing it on my posts. All of my landing pages don’t have it at the moment (About, Destinations, Contact, etc.) https://globaldebauchery.com/contact/
I also opened it one day to find my posts had narrowed in mobile. I’d post a screenshot but don’t see an upload.
-
Hm, ok, I see what you’re referring to, but as this is a site under our Business Plan, we’re a little but limited as to what we can help with here on the forums.
If you contact us about this via https://wordpress.com/help/contact you’ll be connected to our live chat support team who have the tools necessary to help with this, and you’ll definitely get a much quicker resolution that way too.
-
Thanks, Mac. I’ve been in touch with them on specific functionality issues; got off-track on this thread. Hoping you can clarify because this caught me eye—Could it be the case that some issues I’m experiencing are due to the fact that my template is now retired? (Even if I haven’t been using the new editor and have the plugin deactivated?) Would it be logical to assume that I’d experience more and more issues with it as time went by if I chose to keep it? There are a few reasons I’d decide on a redesign, but if things are going to get worse quickly and without support (I can suddenly NOT get in touch with my theme developers), then obviously I’d do a redesign sooner rather than later.
-
Hi there,
Us retiring the template would not have caused this issue, although if the issue is legitimate, there will most likely not be a fix for it now that it is retired. So, yes, your assumption is correct.
However, I rechecked the Gema Theme, and it isn’t a Premium Theme that has retired:
https://wordpress.com/theme/gema
Sorry for the mixup, so whatever issue you are currently having will be fixed, assuming it is a bug.
I see that your site isn’t connected to the account you are contacting us from. In order to look further into this issue, we’ll need you to contact us from the owner’s account.
Since that account has the Business Plan, I would suggest reaching back out to our live chat team. They’d be better equipped to look further into this for you,
Thanks,
- The topic ‘Will Gema theme be available again?’ is closed to new replies.
WordPress.com Forums 