Will I ever get my answer from Support?

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  glassart · Member · Jan 29, 2008 at 3:39 am

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  A few days ago, I posted a question about my blogs from Jan. 2007. A volunteer told me that my question needs to be answered by Support. I sent my question to Support, but haven’t heard from them. When will I get my answer?
  Christine

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  thesacredpath · Member · Jan 29, 2008 at 3:41 am

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  Support is closed on the weekends and I suspect that come Monday morning things are quite busy. If you don’t hear back by mid day tomorrow, send in another query. That’s all I can offer.

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  glassart · Member · Jan 29, 2008 at 4:05 am

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  Thanks for the reply. I forget that most people have weekends off. I will be a little more patient.

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  wweadam · Member · Jan 29, 2008 at 4:31 am

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  Yeah, I’m having the same probablem, I really hope I get a reply by tomorro because I am in urgent need.

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  raincoaster · Member · Jan 29, 2008 at 4:41 am

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  You got a reply in the other thread.

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  mark · Member · Jan 29, 2008 at 6:20 am

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  @glassart – sorry – there was a backlog built up yesterday. Everyone will get an answer today.

  wweadam – you caused it to happen by your actions. Maybe you will post back just why we did it when we tell you?

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  glassart · Member · Feb 1, 2008 at 1:53 am

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  Where do I receive my answer? I have not gotten a response in my email account.

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  raincoaster · Member · Feb 1, 2008 at 2:46 am

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  Have you checked your junk mail file? Initial emails from WP.com often end up there by mistake.

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  glassart · Member · Feb 1, 2008 at 3:25 am

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  I check my junk mail all the time and it hasn’t been there.

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  tellyworth · Staff · Feb 1, 2008 at 4:51 am

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  glassart: I can find no support tickets matching your email address.

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  scotchcart · Member · Feb 1, 2008 at 2:41 pm

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  I am just wondering how to send a message to Support. It appears when they are sleeping they also block off any contact screen.

  I just want to know why they log me out without me asking them to. If they are going to do that, they need to fix the comment process so that after you have posted a comment on blogspot, there is a way to login without destroying your comment. It is really very time consuming and irritating.

  And then when I tried to login it kept flicking me to my stats page not my dashboard so when i try to get out of there, i am not quite sure if they are logging me off again.

  And they are asleep and don’t want us to email them. Not a good day. Ah back to rewriting my comment. Can i be bothered. hit the pub instead.

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  thesacredpath · Member · Feb 1, 2008 at 3:40 pm

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  http://wordpress.com/contact-support/ (Mon-Fri 8am-4pm Pacific time) or using the “support” button in the upper right of your dashboard.

  You can also contact them via support [at] wordpress [dot] com although they prefer it going through the support links.

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  glassart · Member · Feb 1, 2008 at 9:20 pm

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  I just left another message for Support. It is about missing all my blog posts from Jan. 2007. I hope you can find this one.

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  tellyworth · Staff · Feb 1, 2008 at 9:31 pm

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  scotchcart: support is open when staff are available to answer questions. The forum is always available for general questions that other users might be able to answer. Try posting a new topic for your question.

  glassart, we received your new ticket.