will my domain cancel if I cancel my premium plan?

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  ryanmallettouttrim · Member · Jan 4, 2016 at 1:35 pm

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  Hi, around 24 hours ago I signed up for a premium plan, and used the free domain registration. However, I’m not so happy with the domain name I registered, and would like to change it. Is the easiest way to do this to simply cancel the premium plan within 48 hours, and sign up again for a new premium plan?

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  ryanmallettouttrim · Member · Jan 4, 2016 at 10:16 pm

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  UPDATE:
  So I just cancelled my premium subscription due to a domain issue, but there seemed to be a problem. I clicked the link in the confirmation email, and was directed to a page that said ‘There was a problem canceling your purchase. Please contact support for more information.’ There’s a link to ‘contact support’ that doesn’t work. However, after this, I got a second email from wordpress stating the refund is confirmed and on its way. What’s going on? I actually want to re-sign up for the premium plan, but am worried about doing so before getting some clarification regarding the error message. Thanks!

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  staff-doublebassd · Staff · Jan 7, 2016 at 8:33 pm

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  Hi there Ryan,

  We apologize for the confusion in the error message, but your request for a refund was processed. It’ll take 7-10 business days for the refund to reflect on your bank statement.

  You can feel free to proceed with repurchasing the premium plan now or after you received the refund.

  Let me know if you have any questions.

  Thanks!