will not accept my email address

  • Unknown's avatar
    wwwdreamhills2apartmentcomwpadmin · Member ·

    Need to get into the admin of my site but will not accept my email address

  • Unknown's avatar
    a18s · Member ·

    Hi there,

    From the username of your profile here one can deduct that the website in question might be:

    Welcome

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere:
    https://www.whoishostingthis.com/#search=www.dreamhills2apartment.com

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    If you don’t remember your site login information, you should reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

    I hope that helps :)

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