Will not allow me to close the account

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  huntforstyle · Member · Jul 16, 2019 at 5:23 am

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  I have been attempting to close the account for some time.
  Please advise how and why I am receiving an error.
  Thank you

  The blog I need help with is: (visible only to logged in users)

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  khushbudesaiblog · Member · Jul 16, 2019 at 5:43 am

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  Hi there,

  Could you tell which error you are receiving and what steps have you followed?

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  fstat · Staff · Jul 16, 2019 at 6:27 am

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  Hi there,

  There’s a premium theme that you purchased attached to your site and that’s the reason you cannot delete your account.

  I can remove that theme for but I need you to confirm this as this action is not reversible and you cannot use that theme anywhere else.