Will not upload pictures

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  astrawberrypatch · Member · Mar 22, 2014 at 7:25 pm

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  Will not upload pictures, stays on “crunching” forever

  The blog I need help with is: (visible only to logged in users)

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  astrawberrypatch · Member · Mar 22, 2014 at 7:27 pm

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  I have been unable to upload pictures for a month now. They will upload, but it stays on “crunching” forever. I have tried both WordPress and Safari uploader, neither will work. I am having no problems uploading to other websites. Any advice?

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  timethief · Member · Mar 22, 2014 at 7:28 pm

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  Be sure you are trying to upload only accepted file types please.
  http://en.support.wordpress.com/accepted-filetypes/#images
  For uploading images posts and pages see here http://en.support.wordpress.com/images/
  Here are more details about the options for uploading images http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/
  For troubleshooting images see here > http://en.support.wordpress.com/images/troubleshooting-images/

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  timethief · Member · Mar 22, 2014 at 7:29 pm

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  Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.