Windows 10 crashing in themes

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  jennydiydavey · Member · Nov 9, 2016 at 9:48 pm

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  I just created an account with wordpress and every time I try to customize my theme, Windows 10 crashes. I get a blue screen that says something went wrong and windows will restart. I use the Firefox browser and I’m not using any apps, I just go to the website. It’s so odd. Every time I try, this happens. Has this happened to anyone else?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 10, 2016 at 4:08 pm

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  Howdy :)

  I have a few more questions so that I can help you figure this out!

  Which version of Firefox are you using? And does the issue persist if you try a different browser?

  Have you already tried clearing your browser cache + cookies? Here are the instructions to do that: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

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  jennydiydavey · Member · Nov 11, 2016 at 4:31 pm

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  It looks like I’m using Firefox 49.0.2.

  I just opened the Microsoft Edge browser and it did not crash Windows. I’m not really familiar with edge and like Firefox so I went back to the browser and cleared the cache and cookies and tried again. This time it didn’t crash windows.

  How strange!

  Thanks for the help. I’m glad it was something so simple. :)

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  staff-zinnia · Staff · Nov 11, 2016 at 5:30 pm

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  Yay! We will be around if you need future help. Best wishes :)