Won't accept credit card to renew domain–wants original purchaser
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Email says, ‘Domain Mapping for taylorpwr.wordpress.com is about to expire. This upgrade replaces your site’s default address of ‘taylorpwr.wordpress.com’ with the custom domain ‘pwr.taylor.edu’.
I tried to renew our domain. I put in new credit card info and it says: ‘This subscription was originally purchased by another user. Please ask the subscription owner to renew the subscription.’ I had students who built the website and I believe another instructor at the time gave us her credit card. Now I am trying to charge to university credit card but it won’t let me. Please help.
The blog I need help with is: (visible only to logged in users)
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That’s not the right domain that it added at the end that I need help with. Instead, it is remapped to pwr.taylor.edu.
This is seriously frustrating! Why can’t I just call someone?
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Relevant details are required so please be sure you posted them.
What is the domain URL?
What is the underlying .wordpress.COM blog URL?
Exactly which username account registered the underlying .wordpress.COM blog URL and purchased the upgrade for it?Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog’s dashboard and renew the upgrade(s).
The blog’s owner must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or to update credit card information, or to transfer the blogs and the upgrades to another username account.
https://en.support.wordpress.com/change-credit-card-details/
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
https://en.support.wordpress.com/my-upgrades/#transferring-upgradesYou will have to contact the site’s actual owner and have them renew or transfer the site to your username account.
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Why can’t I just call someone?
There is no phone support. For all the support options when you have technical support issues see here
see https://en.support.wordpress.com/help-support-options/If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
The best contact form to use now is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat.re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.comNote that when we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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@torresfilmes
Your issue appears to be different as your username is linked to a deleted site. Please use this link to create your own thread https://en.forums.wordpress.com/?new=1 and make sure that you include the link to the relevant active site in it. -
Hi there,
I would be happy to assist you in renewing the domain purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Alternately, you’ll need the current owner to either transfer the domain over to you, renew the domain themselves, or post here and give us consent to transfer the domain over to you. Then, I can look into renewing the domain subscription.
However, I just checked and it appears that the domain has been renewed successfully. Were you able to get your credit card on file?
Let me know if you have any questions.
Thanks!
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