Wont activate Exford theme for me to use

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  rochellepricewayfinder · Member · Apr 8, 2020 at 5:52 am

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  I am trying to activitate the Exford Theme. It wont activate and says I need to contact support. Please help

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Apr 8, 2020 at 2:14 pm

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  Howdy –

  Thanks for writing to us. Don’t forget that the business plan on your site gives access to 24/7 live chat support from our team. That will always be the fastest way to get help. Live chat support comes from https://wordpress.com/help/contact/

  Did you click on My Sites – Customize – Themes – or follow a different process?

  Can you send me a link to where you’re at when getting that message?

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  rochellepricewayfinder · Member · Apr 8, 2020 at 8:56 pm

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  I no longer have the business plan.

  Here is the link
  https://wordpress.com/theme/exford/rochellepricewayfinder.com

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  staff-blorbo · Staff · Apr 8, 2020 at 9:42 pm

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  Ok, we’ll need to downgrade your site first, but please under stand that you may lose any content created after the site became a Business site, any custom content created by plugins and themes, and that plugins and third-party themes can no longer be used.

  If you agree, we will downgrade the site, and you’ll be able to use the desired theme.