Won’t allow me to purchase business plan

  • Unknown's avatar
    hyphaeconsulting · Member ·

    Not sure what’s going on. Purchased my domain with GoDaddy, trying to purchase the business plan with wordpress, but every time it tries to take me to the checkout window, it gets stuck on a page searching for saved payment methods, then tells me to contact support. What am I missing?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    I’m sorry to hear that you’re encountering some difficulties. After reviewing your shopping cart, it appears that you need to complete the first step of the checkout process by providing your country and postal code information under the “Entering your billing information helps us prevent fraud.” section.

    If you continue to experience issues, please let us know if you receive a particular error message or if no action occurs. Additionally, please indicate the browser and operating system you are using, along with their respective versions. This information will allow us to provide you with more specific guidance.

    Thank you!

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