WON'T CANCEL PREMIUM AFTER SEVERAL TRIES, CHARGED CARD ANYWAYS

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  winningb · Member · May 5, 2015 at 6:13 pm

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  Title says it all. You guys charged my card after I tried to cancel who knows how many times. Now I am trying to process a refund, but I am not willing to bet you guys are watching that either. So here is my support ticket to these forums in hopes of resolving this issue.

  I am normally very patient with these things but $100 is a lot of money. Now my entire monthly expenses are back-logged and I have no food in the fridge.

  Refund my card NOW, please…

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · May 5, 2015 at 6:34 pm

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  Hi there,

  Sorry you experienced that trouble.

  I canceled the Premium upgrade and issued you a full refund.

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!

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  fernandacorral · Member · May 5, 2015 at 9:01 pm

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  I am in the same position as winningb, i am trying like crazy to cancel the subscription and there is no positive result… WordPress sent me an e-mail saying that the charge will be done at May 5, and at wordpress says that will be done at May 6, and then WordPress did de charge May 4… I need my refund and to cancel WordPress Premium… I need your help, please.

  My site is fernandadepaola.com

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  timethief · Member · May 5, 2015 at 9:09 pm

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  @fernandacorral
  Please do not post into more than on thread on any single issue. Note that I already answered you here https://en.forums.wordpress.com/topic/it-is-urgent-to-me-i-am-trying-to-cancel-wordpress-premium?replies=2#post-2373502

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  thatrobyn · Member · May 5, 2015 at 10:10 pm

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  Thanks timethief :)

  Fernanda, I’ve answered your query on the thread linked by timethief.

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  timethief · Member · May 5, 2015 at 10:19 pm

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  Thanks Robyn.

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  thatrobyn · Member · May 5, 2015 at 11:47 pm

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  ;)

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  winningb · Member · May 6, 2015 at 1:27 am

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  thank you

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  thatrobyn · Member · May 6, 2015 at 5:13 pm

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  You’re very welcome! Sorry for the inconvenience.

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  bpierce14 · Member · May 9, 2015 at 4:18 am

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  The same thing occurred to me. I canceled (or at least attempted to) the day I signed up for the free trial because I realized I didn’t need it.

  I was just charged for the purchase and do not want premium.

  Please refund me my $99

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  lizthefair · Member · May 9, 2015 at 3:25 pm

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  bpierce14–I’ve removed and refunded your premium upgrade as well.

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  morgenweck86 · Member · May 24, 2015 at 10:12 pm

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  I’m having the same issue. I’ve tried 3 times now to cancel and I was still charged.

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  lizthefair · Member · May 25, 2015 at 1:37 pm

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  morgenweck86–I can cancel and refund your Premium subscription. Please confirm that is what you’d like and I’ll take care of it.

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  morgenweck86 · Member · May 25, 2015 at 11:16 pm

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  Please I’ve tried three times and never get the second email like it states. Extremely frustrating

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  lizthefair · Member · May 26, 2015 at 12:52 pm

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  I’ve removed the subscription and refunded your payment. Let me know if you need anything else.

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  apwalden87 · Member · Jun 8, 2015 at 7:01 pm

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  I went to https://wordpress.com/my-upgrades/ to cancel my trial but it WILL NOT go away. This is starting to be extremely frustrating. Why will it not cancel?

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  perfumandoseudia2015 · Member · Jun 8, 2015 at 7:28 pm

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  Hello , I am Larissa and would like to cancel the automatic billing crétito my card in February / 2016 .

  I also want to cancel http://www.perfumandoseudia.com domain and request a refund if possible.

  my site is : http://www.perfumandoseudia.wordpress.com

  I can not find where I can this information.

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  perfumandoseudia2015 · Member · Jun 8, 2015 at 7:33 pm

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  Hello , I am Larissa and would like to cancel the automatic billing crétito my card in February / 2016 .

  I also want to cancel http://www.perfumandoseudia.com domain and request a refund if possible.

  my site is : http://www.perfumandoseudia.wordpress.com

  I can not find where I can this information.

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  timethief · Member · Jun 8, 2015 at 7:43 pm

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  @perfumandoseudia2015

  I can not find where I can this information.

  All support documentation is at http://support.wordpress.com
  Type in canceling upgrades
  https://en.support.wordpress.com/?s=canceling+upgrades
  Results include:
  https://en.support.wordpress.com/faq-renewing-and-canceling/
  https://en.support.wordpress.com/refunds/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History

  View Your Billing History

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  clabberglynnfarm · Member · Jun 25, 2015 at 12:17 am

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  I am experiencing the same problem with a refund. I tried several times to cancel my payment within the allotted time frame and it would not let me. Now of course it is past the 48 hours and no one will respond to my messages sent. I am very disappointed.