won't let me cancel premium membership trial

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  endure4fitness · Member · Jan 12, 2015 at 2:22 pm

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  Im trying to cancel the premium trial for this page because I have decided to go a different route with this wordpress blog but it won’t let me cancel. Any advice here?

  The blog I need help with is: (visible only to logged in users)

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  simplysaru · Staff · Jan 12, 2015 at 2:55 pm

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  Hello there,
  Did you buy the domain upgrade using the premium trial? If you did, then you might have to cancel the domain and then cancel the trial. Please do remember that if you cancel the domain, you may not get the same domain again for purchase.

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  endure4fitness · Member · Jan 12, 2015 at 2:57 pm

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  i’ve tried that. but haven’t received confirmation on it actually being canceled and I want to assure that it will be canceled.

  Thank you,

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  simplysaru · Staff · Jan 12, 2015 at 3:01 pm

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  When did you make the cancellation? Did you cancel the domain?

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  endure4fitness · Member · Jan 12, 2015 at 3:19 pm

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  “Warning! You cannot delete a site if it has a domain registration upgrade because you need access to the site in order to get to the domain manager.

  If you do not want to use your site any more please make it private. Other users won’t be able to visit the site but you can still access the Dashboard so you can get to the domain manager.”

  This is what i get when I go to delete.

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  endure4fitness · Member · Jan 12, 2015 at 3:20 pm

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  the other way i did is i went to my upgrade, and canceled. But i did not get confirmation,

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  simplysaru · Staff · Jan 12, 2015 at 3:35 pm

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  Do cancel the domain from the domain manager and then try to cancel the premium trial, it should work.

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  endure4fitness · Member · Jan 12, 2015 at 3:40 pm

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  Did that a few times and it says i’ll receive and email, which I never receive.