Won't let me cancel upgrade

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  meredithmayo · Member · Jan 14, 2018 at 6:07 pm

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  Hi there,

  Trying to ‘permanently delete my site’ but it’s not letting my ‘cancel’ the upgrades. It has me click on ‘manage upgrades’ but from there, there are no options. Any insights? Thanks for the help thus far!

  The blog I need help with is: (visible only to logged in users)

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  ismaeliea · Member · Jan 14, 2018 at 6:11 pm

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  Hi there!

  We recommend you to Not delete a site, as you lose your domain, this action isn’t reversible — and won’t be available no longer

  I’ll tag this as Modlook so that staff could help you, and get a better look into your account for this issue.

  We are sorry you want to leave WordPress.com, but please be paitent as staff replies here to help further!

  Thanks!
  Alisson

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  meredithmayo · Member · Jan 14, 2018 at 6:12 pm

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  Thanks, Alisson! I am okay to lose my domain because I have one through squarespace.

  Thanks for your help!

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  ismaeliea · Member · Jan 14, 2018 at 6:15 pm

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  Hi there!

  Okay — I wouldn’t recommend doing anything to your account yet until staff replies so they can tell you what you need to do, and assist further!

  I’ll leave this thread up to staff! Cheers!

  Thanks!
  Alisson

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  themagicrobot · Member · Jan 14, 2018 at 7:28 pm

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  @meredithmayo It will no doubt be the never-expiring Kiore Moana Premium theme preventing you deleting your site. You could speed things up by replying here that you definitely have no further use for the theme (or alternatively that you would like the theme transferring to another WordPress.com site) before staff reply to this thread.

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  meredithmayo · Member · Jan 14, 2018 at 10:02 pm

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  no further use for the theme!

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  kokkieh · Staff · Jan 15, 2018 at 4:54 am

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  Hi there,

  I’ve removed the theme from your account, so you should be able to delete your site now.

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  meredithmayo · Member · Jan 15, 2018 at 12:11 pm

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  Thanks so much!!! Thank you to everyone for your generous help!

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  kokkieh · Staff · Jan 15, 2018 at 1:09 pm

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  You’re very welcome :)

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  alexdanahy · Member · Jan 31, 2018 at 12:23 am

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  Hi,

  I upgrades from Perso to Premium thinking I would get access to plugins and Google Analytics but that’s in the Business Version. When I try to cancel my upgrade, it tells me that I will only get refunded $22 because I need to pay for my domain. I did however pay for the domain when I made my initial purchase for Perso.

  Please assist for full refund for the upgrade ($48).

  Thanks,
  Alexandra

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  kokkieh · Staff · Jan 31, 2018 at 9:13 am

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  @alexdanahy

  In future, please start a new thread rather than posting into an old thread created by someone else.

  To confirm, do you want to go back to having the Personal Plan, or do you want to cancel the plan completely? If you cancel via Purchases it will cancel the plan completely. Downgrades need to be done manually by us.

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  alexdanahy · Member · Jan 31, 2018 at 4:50 pm

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  kokkieh – I’ll start a new thread next time. I want to go back to the Personal Plan and get a full refund for the $48 charged to my card yesterday. Thank you for your help.

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  kokkieh · Staff · Feb 1, 2018 at 8:29 am

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  Thanks for confirming. I’ve downgraded your plan and refunded the Premium Payment.