Won’t let me upgrade Via PayPal, click p
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Won’t let me upgrade Via PayPal, click pay on PayPal and it redirects me to Word press without anything else
The blog I need help with is: (visible only to logged in users)
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Can you try using a different browser, please? Meanwhile, I’ll tag this with modlook for the attention of the support staff.
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Hi there,
Can you please try the following:
– Clear your browser’s cache:
– Log out and log back into your WordPress.com account
– Check that JavaScript is enabled and supported by your browser:
http://enable-javascript.com/If this still doesn’t work or you have more questions, just let me know and I’ll be happy to help!
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I have followed the steps you have suggested, yet it still will not work, After continuing to PayPal and confirming, it redirects me to WordPress pay option again, I have tried multiple times, yet the same result.
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Thanks for trying that, which browser and version number are you using? You can double check that information on supportdetails.com.
Are you able to make the payment using a different browser, or do you also have the same trouble there?
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Im using Safari 11.1, ive also tried on Chrome in which It still doesn’t work. In about 20 minutes ill try on internet explorer and get back to you, but I don’t understand why its not working on the two mainly used web browsers though
Thanks
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This is what should happen:
– You enter your country name and zip
– You click the purchase via paypal button
– After several seconds you should get a PayPal login screen
Are you seeing that?
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If you scroll up to my previous comments you’ll see what is happening.
-I click pay via PayPal
-Select country and ZIP
-It take me to PayPal login
-I login and click confirm
-It then takes me to confirm further via PayPal
-I confirm
-It then redirects me back to the WordPress pay without taking payment
-I have tried multiple times over and over yet it still takes me back to the previous page.
-I have Tried via multiple browsers yet it still doesn’t take payment and reverts me back to the pay page
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Thanks for that, prodixa. We’ll run this past our payments team to see if they can see what’s wrong.
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Do you have any firewalls in place?
And are you using any extensions in both of these browsers you’ve tested?
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I’ve tried on my MacBook, My Mac and my desktop and all comes back the same, firewalls disabled even though that wouldn’t make a difference, everything I have done that is suggested, isn’t working at all.
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Is the firewall for the connection or is it configured separately on all of these devices? Our payments team has seen this with certain firewall configurations, which is why we brought it up as a relevant issue.
If it’s a firewall on the connection itself, can you let us know which one? Also, would you consider taking the MacBook to another connection not affected by that firewall?
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