Wont refresh

• 

  kkbenc · Member · May 30, 2024 at 10:38 am

  • Copy link
  • Add topic to favorites

  Our website wont show it
  https://kkapartman.com/
  it show that

  There has been a critical error on your website.

  Learn more about debugging in WordPress.

  WP.com: Yes
  Jetpack: Yes
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

• 

  jmills39 · Staff · May 30, 2024 at 1:33 pm

  • Copy link

  Hi there,

  Thank you for reaching out with your question.

  Since your site, kkapartman.com, is hosted on WordPress.org, this issue falls outside the scope of our usual support. For assistance, you can contact your hosting provider or seek help in the WordPress.org forums.

  However, here are some steps you can take to troubleshoot and resolve the critical error:

  Enable Debugging:

  • To get more information about the error, enable debugging in WordPress. Add the following lines to your wp-config.php file:
    php define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false);
  • This will log errors to a debug.log file located in the wp-content directory.

  Check for Plugin Conflicts:

  • Deactivate all plugins to see if one of them is causing the issue. If the site loads correctly, reactivate the plugins one by one to identify the culprit.

  Switch to a Default Theme:

  • Temporarily switch to a default WordPress theme like Twenty Twenty-One to check if the issue is related to your theme.

  Contact Your Hosting Provider:

  • Your hosting provider may be able to provide more specific details and support for resolving the critical error.

  If you’re considering migrating to WordPress.com for more direct support and enhanced features, we offer a free migration service. You can request this free migration by replying to this post, and we’ll provide the next steps.

  To understand the benefits of WordPress.com compared to WordPress.org, please refer to our detailed comparison guide.

  If you have any further questions or need additional help, please don’t hesitate to reach out. We’re here to assist you!