woo commerce

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  genmarie1 · Member · Jul 30, 2025 at 4:57 pm

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  woo commerce took double and triple payments from my website customers but did not pay me.
  I’m now getting charge backs for payments I never received

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  faisalahammad · Member · Sep 8, 2025 at 2:06 pm

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  Hi there,

  Did you refer to plantrooters.com as the website where you’re experiencing the issue? If so, it looks like you’re using self-hosted WordPress, not WordPress.com.

  https://wordpress.com/site-profiler/plantrooters.com

  FYI: WordPress/WooCommerce does not process payments from your customers. Instead, Stripe, PayPal, or another third-party payment gateway handles the payment. Contact your payment gateway’s support to resolve the issue.

  Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support.

  https://wordpress.org/support/forums/

  To understand the difference between WordPress.com and WordPress.org, please check the article below.

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. In this guideVideo overviewOverview of differencesComparison of featuresOverview of WordPress.comOverview of WordPress.orgFr

  Have a good day!