Woo Payments & Jetpack

• 

  jtolliverllc · Member · Jun 12, 2024 at 12:40 am

  • Copy link
  • Add topic to favorites

  We have Woo Payments and the Jetpack plugins. When attempting to connect the store, we receive the error msg: The Jetpack server was unable to communicate with your site https://jonestolliverllc.com [HTTP 403]. We’ve attempted to complete setting up Jetpack and connect the store, but we still receive an error msg: cannot connect user account. We’ve already purchased a WordPress domain powered by GoDaddy, we’re being asked to purchase domain or transfer an existing domain, why? Also, after changing the email address there was a msg advising to contact support to sync the site.

  Self-declared URL: https://jonestolliverllc.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-davidw · Staff · Jun 12, 2024 at 12:51 am

  • Copy link

  Hi there!

  jonestolliverllc.com is a self-hosted site and is not hosted on WordPress.com, so we won’t be able to investigate the issue here.

  What I can suggest is trying the Jetpack debugger; https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/

  You can also check Jetpack support documents (and contact their support) here; https://jetpack.com/support/