[Woocomerce] Orders stuck on 'Processing' status

  • Unknown's avatar
    freedomcreativesolutions · Member ·

    We have a client who is having an issue with their order. Apparently, three of their orders are stuck in the ‘processing’ status. I asked if they are still receiving the payments, she stated that it is to her knowledge that they have not received any payments despite there being a purchase. This isn’t a newly built site and has not encountered an issue like this until recently (04/22/18). I checked the details of the orders and strangely enough, it is saying that the ‘IPN Payment’ has been completed. So I dont think it’s anything wrong on paypal’s end.

    Is there anything we can do to solve this? Will provide credentials if necessary.

  • Unknown's avatar
    thesacredpath · Member ·

    Hi there, for support on WooCommerce, please post in the WooCommerce support forum at WordPress.org.

    WooCommerce support forums

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