Woocomerce Plug – basket problems

• 

  cerstvylososcz · Member · Dec 29, 2020 at 3:27 pm

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  Hello,
  I had been using your woocommerce shop for sometimes without any problems. Now I updated plug-in and when custoper press button to buy, instead going into basket, it gives him fault message: Omlouváme se, ale stránka nebyla nalezena.
  Bohužel jsme nic nenašli. Zkuste vyhledávání, nebo odkazy níže. (We are sorry but the page wasn’t found. Sorry we didn’t found anything. Try bellow or look for it … The good is still add to the basket. You can see by ourself: https://shop.cerstvylosos.cz/
  If I do it in admin account, everything is working. Can you please tell me how to solve it. Thank you very much.

• 

  staff-mckluskey · Staff · Dec 30, 2020 at 12:09 pm

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/.

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce.

  These forums are for WordPress.com-hosted websites. If you want to know the difference between the two, you can find more information in this document:

  https://en.support.wordpress.com/com-vs-org/.