woocommerce

• 

  jaylamarjonesyahoocom · Member · Mar 1, 2021 at 1:27 pm

  • Copy link
  • Add topic to favorites

  I am using woocommerce for my site on godaddy thru wordpress and my customers can’t enter their credit card information. Please advise.

• 

  helper-heroponriki · Member · Mar 1, 2021 at 5:58 pm

  • Copy link

  Hi there:

  It sounds like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  Please reach out to WooCommerce about this via https://woocommerce.com/contact-us/ if you have any of their paid WooCommerce products, or https://wordpress.org/support/plugin/woocommerce/ if you do not and they should be able to help.

  Thanks!