Woocommerce account

  • Unknown's avatar
    polymorit · Member ·

    I have a WordPress website which is active and did have a woocommerce account connected to it. I disconnected my woocommerce account by accident when trying to change the renewal of my subscriptions. When I try to Login to that Woocommerce account it comes up saying this account has been closed. There were 4 active subscriptions on there which were meant to renew on the 9th September. Would the closing of the account have cancelled the active subscriptions? I have since opened another woocommerce account to connect with my website. Please can you assure me that I won’t be charged for the subscriptions on the closed account. Many thanks.

    Site: polymorit.com.
    WP.com: Yes
    Correct account: Unknown

  • supernovia · Staff ·

    Oh dear! Are you able to reach out to WooCommerce directly at https://woocommerce.com/contact-us/ using the “I need Help with My Account” > “Need something else” option?

    As staff for the free WordPress.com forums I wouldn’t be able to fix it, but they should be able to help you sort this out.

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