WooCommerce Braintree Payments Plug-In Integration

• 

  bbohnsouthwesterncom · Member · Mar 17, 2021 at 2:28 pm

  • Copy link
  • Add topic to favorites

  The WooCommerce Braintree payments plug-in apparently does not support a common corporate scenario where the merchant account to be used for integration is not the default merchant account for the Braintree account merchant ID. The documentation mentions a multi-currency plug-in for using other accounts with alternate currencies but that isn’t the use case. Is the only solution for using Braintree without the default merchant account to use the multi-currency plug-in then only set up USD? Not only is that an added, un-necessary expense but it seems like overkill. Thanks.

• 

  therefoiam · Member · Mar 17, 2021 at 4:47 pm

  • Copy link

  Hello there,
  For help with a WooCommerec store problem, it’s better to reach out to the WooCommerce forum and support channels directly. If your site is using the WordPress.org open software, you’ll need to seek assistance from the WooCommerce forum: https://wordpress.org/support/plugin/woocommerce

  If you are on WordPress.com Business plan and have WooCommerce installed, you can seek staff support by logging a ticket through this link: https://woocommerce.com/my-account/create-a-ticket/
  You can also use the same channel for support if you have a paid WooCommerce extension on your self-hosted WordPress.org site.

  The forum you are currently posting on is for free sites hosted on WordPress.com.You can learn more about the difference between WordPress.org and WordPress.com here: https://wordpress.com/support/com-vs-org/

• 

  bbohnsouthwesterncom · Member · Mar 17, 2021 at 4:50 pm

  • Copy link

  Thanks for the link. I’m aware of the difference and tried multiple times to get to the WooCommerce ticket entry but kept getting re-directed back to the general WordPress site. Appreciate the assist.

• 

  supernovia · Staff · Mar 17, 2021 at 6:16 pm

  • Copy link

  Ah okay, if the problem is that you can enter a ticket with WooCommerce regarding an upgrade you’ve purchased there, could you reach out here?

  Contact us

  Use “I need Help with My Account” > “Need something else” to get help verifying the account. You can ask your question there too at the same time.

  If yours is more of a presales question, use that option. And, for any plugins not offered on WooCommerce.com, you would want to reach out to their support directly.