Woocommerce cancelling out payments from PayPal

• 

  mkhazrae · Member · Jun 21, 2023 at 12:36 am

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  I reached out to PayPal support as when we switched over to WooCommerce Subscriptions, it would now void and cancel out all the PayPal payments we were receiving. We submitted a ticket to Paypal support and this was there response:

  ‘After review, I do not show that these are refunds. I show that the transactions are authorizations that are being voided.

  Specifically, the voids are being sent directly from WooCommerce as confirmed in our XML logs.

  As such, please do reach out to WooCommerce directly for further inquiry in this regard as to the reason they are voiding the authorizations.’

  We need help to figure out why woocommerce is not allowing PayPal anymore once we switched to subscriptions. Whereas before they did allow.

  Thank you!
  Maryam

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  aisajib · Member · Jun 21, 2023 at 7:13 am

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  Hi there!

  We can generally help with WordPress.com sites on this forum. Please contact the WooCommerce support team by creating a ticket here. The team will get back to you via email to help you with this further.

  Regards