WooCommerce Checkout not Completing

  • Unknown's avatar
    lockjy · Member ·

    Hello,

    I am trying to test out WooCommerce on my website sungeeproduce.com

    I am trying to complete an order using Bank transfer or Cash on Delivery, and from the customer point of view I get an error saying “Something went wrong with the payment. Please try another payment method. If issue persist, contact support.”.

    When I check the WooCommerce order page, I find that the order has gone through successfully.

    Could anyone help me out?

    Thank you

    
### WordPress Environment ###

WordPress address (URL): https://sungeeproduce.com
Site address (URL): https://sungeeproduce.com
WC Version: 4.9.2
REST API Version: ✔ 4.9.2
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: wp_p4p3qg0hnr_
Total Database Size: 7.35MB
Database Data Size: 5.11MB
Database Index Size: 2.24MB
wp_p4p3qg0hnr_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_p4p3qg0hnr_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_p4p3qg0hnr_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_p4p3qg0hnr_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_p4p3qg0hnr_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_p4p3qg0hnr_options: Data: 3.11MB + Index: 0.06MB + Engine InnoDB
wp_p4p3qg0hnr_postmeta: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
wp_p4p3qg0hnr_posts: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
wp_p4p3qg0hnr_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_p4p3qg0hnr_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_p4p3qg0hnr_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_p4p3qg0hnr_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_p4p3qg0hnr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_p4p3qg0hnr_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_yoast_indexable: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_p4p3qg0hnr_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_p4p3qg0hnr_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_p4p3qg0hnr_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_p4p3qg0hnr_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 64
custom_css: 2
customize_changeset: 71
nav_menu_item: 6
oembed_cache: 6
page: 16
post: 11
product: 48
revision: 42
shop_order: 10
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (9) ###

Contact Form 7: by Takayuki Miyoshi – 5.3.2
Safe SVG: by Daryll Doyle – 1.9.9
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.25
Payments via PayMongo for WooCommerce: by CynderTech – 1.4.4
WooCommerce Bookings: by WooCommerce – 1.15.33 (update to version 1.15.35 is available)
WooCommerce Shipment Tracking: by WooCommerce – 1.6.26
WooCommerce: by Automattic – 4.9.2
Yoast SEO: by Team Yoast – 15.6.2
YITH WooCommerce Wishlist: by YITH – 3.0.18

### Inactive Plugins (8) ###

Akismet Anti-Spam: by Automattic – 4.1.8
Currency Switcher for WooCommerce: by WP Wham – 2.13.0
Gravity Forms: by Gravity Forms – 2.4.21
GTranslate: by Translate AI Multilingual Solutions – 2.8.61
VW Social Media: by VW Themes – 1.0
WooCommerce Bookings Availability: by WooCommerce – 1.1.17
WooCommerce Bulk Stock Management: by WooCommerce – 2.2.31
WP101 Video Tutorials: by WP101Plugin.com – 0.3

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 3.23.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: PHP (₱)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #24 - /shop-all/
Cart: #26 - /my-cart/
Checkout: #27 - /checkout/
My account: #25 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Food Grocery Store Pro
Version: 1.0.2
Author URL: https://www.vwthemes.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: food-grocery-store-pro/woocommerce/archive-product.php
food-grocery-store-pro/woocommerce/checkout/form-checkout.php
food-grocery-store-pro/woocommerce/global/wrapper-end.php
food-grocery-store-pro/woocommerce/global/wrapper-start.php
food-grocery-store-pro/woocommerce/single-product.php

### Action Scheduler ###

Complete: 21
Oldest: 2021-01-08 05:08:56 +0000
Newest: 2021-01-27 01:10:06 +0000
  • fstat · Staff ·

    Hi there,

    You’re in the wrong forum. To get help with the WooCommerce plugin you need to post in this forum:

    https://wordpress.org/support/plugin/woocommerce

    The forums you are currently posting are for providing support to WordPress.com hosted sites only.

  • The topic ‘WooCommerce Checkout not Completing’ is closed to new replies.