Woocommerce coupon and PayPal conflict

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  fish20085 · Member · Oct 10, 2019 at 12:57 pm

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  Hello,
  I created a coupon code so that my customers could get a discount on select products on my page. The coupon code works perfectly fine on the checkout page, but for some reason once they “proceed to paypal” the total on the paypal page does not reflect coupon discount. I spoke to PayPal and they said this is a WooCommerce issue.

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  supernovia · Staff · Oct 10, 2019 at 5:36 pm

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  Hi fish20085, is the site hosted here on our servers? These forums are for the free sites using our managed hosting service, which can be quite different from running your own WordPress installation at another host.

  If you’re using a paid extension for your discounts, try contacting the folks you bought it from (like http://woocommerce.com/contact-us ). Or, you can try the WooCommerce forums here: https://wordpress.org/support/plugin/woocommerces .

  I hope that helps! Also, if the site is hosted here on our servers with our Business or E-Commerce plan, can you log out and log back in with the account you used to set that up? Then you can reach support directly over chat.