WooCommerce – Failed Payments
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Hello! We have a WooCommerce plugin for our online store: lakehouse.com.au/shop.
For the past 2 weeks, I’ve been receiving notifications about orders wherein payment fails and then a successful confirmation follows right after. It happens for almost every order.
Is this a possible issue with the payment plugin (we’re using eWay) or with WooCommerce itself?
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Hi there,
If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:
https://woocommerce.com/my-account/create-a-ticket/
But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:
https://wordpress.org/support/plugin/woocommerce
These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:
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