WooCommerce follow-up emails not triggering

  • Unknown's avatar
    doctorteachermommy · Member ·

    Hey there,
    I’m having issues with follow up emails from WooCommerce plugin. It may have been linked with the most recent WooCommerce update, but they aren’t sure either.
    Already tried disabling a lot of plugins, purchasing a product in a private browsing window as a customer, and still nothing is being triggered.
    Just tried scheduling a post as I’ve hear this issue could be tied to WP_CRON, but the post worked at the time it was scheduled just fine

    My customers are not receiving the follow up emails that should be triggered by the specific item purchases. They are not receiving anything after a purchase (no confirmation or receipt at all).

    And the confirmation email that I receive as an owner has looked different in the last few weeks (my email now only contains the customer’s name/address but nothing about the actual order such as what they purchased or how they paid which used to be included.)

    I’ve contacted both WP and WooCommerce who have both said they will try to get back to me soon with answers, but I know there are super awesome people on this forum for help!

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    I see you’ve since been helped with this via live chat so I’m closing this thread as resolved.

    Please be aware that this forum is mainly for users of the free version of WordPress.com, and we’re not able to help here with specific plugins or advanced Business Plan features. For that live chat or email support via the support contact form is the best option:

    https://wordpress.com/help/contact

  • The topic ‘WooCommerce follow-up emails not triggering’ is closed to new replies.