Woocommerce from and to on same domain

  • Unknown's avatar
    sprackinator · Member ·

    Hello everyone,

    I’ve run into an issue with my woo-commerce, my from and to email address is under the same domain for example (email visible only to moderators and staff) sendng emails to (email visible only to moderators and staff) when a customer buys online. Customers are reciving the emails from (email visible only to moderators and staff) but i’m not. If i change my email to (email visible only to moderators and staff) it works straight away.

    Can someone please shine some light for me please, i know this is possible.

    the domain name is registered under office365.

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi there,

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

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