Woocommerce Integration with IG Shop Checkout.

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  laterzees · Member · Mar 29, 2023 at 1:08 am

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  I set up IG Checkout through my Commerce Manager on Facebook and I have pending orders that I can not fulfill because of this notice ‘Order pending acknowledgement by WooCommerce Integration’. I contacted FB help desk and they said the orders are stuck in my woocommerce and I can only access them through there. However I can’t see any pending orders/payments on my WP/woocommerce dashboard. Can you please advise how to cancel these orders and confirm their payments were not processed?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Mar 30, 2023 at 12:42 am

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  Hi there,

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

  https://wordpress.org/support/plugin/woocommerce/#new-topic-0

  Thanks!