WooCommerce is down

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  mygrinchmas · Member · Oct 29, 2019 at 12:30 am

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  My square account linked to WordPress is not working causing payments to fail and bad customer experience. Please help

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  kokkieh · Staff · Oct 29, 2019 at 6:16 am

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  Hi there,

  You’ve posted in the WordPress.com forums. We only provide support for sites hosted on WordPress.com’s servers, and you don’t own any sites with us. We are not the same thing as the open source WordPress software you’re using.

  For help with the WooCommerce plugin for that software, you can find the WooCommerce forums here:

  https://wordpress.org/support/plugin/woocommerce/

  If you’re using a specific Square plugin on your site, contact support for that plugin directly instead.

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  mygrinchmas · Member · Oct 29, 2019 at 6:23 am

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  I don’t understand. I have a wordpress login, and use woo commerce which integrates with Square for my online orders. Currently, all payments are failing and I don;’t know why.

  How do I get to the bottom of this?

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  fstat · Staff · Oct 29, 2019 at 7:29 am

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  Hi there,

  Please read this article to better understand the differences between WordPress.com (us) and WordPress.org (the software your site is using):

  WordPress.com vs. WordPress.org

  Also, since your question is regarding the WooCommerce plugin and not the core WordPress software, the best place to seek help are the official WooCommerce support forums:

  https://wordpress.org/support/plugin/woocommerce