Woocommerce login BROKEN

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  rrothtnr · Member · Mar 6, 2017 at 9:04 pm

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  trying to get into my woocommerce account – ALREADY connected to old account, that did NOT work — now not even seeing that

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  kraftbj · Staff · Mar 6, 2017 at 9:45 pm

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  Howdy,

  I’m responding to your e-mail as well, but the best way to resolve issues with woocommerce accounts is to contact the team directly at woocommerce.com.

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  timethief · Member · Mar 6, 2017 at 9:46 pm

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  You cannot run woocommerce on any site that’s hosted by wordpress.COM. You can only run it on a wordpress.ORG install on paid hosting. That site is not on WordPress.COM servers and we cannot help with it.

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  timethief · Member · Mar 6, 2017 at 9:47 pm

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  @kraftbj
  Oops! I was just saying … I guess … lol :D

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  rrothtnr · Member · Mar 6, 2017 at 9:54 pm

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  catch 22 — to submit a ticket to woocommerce you need a working wordpress.com login – which is what I was trying to resolve.

  What has ended up happening is I created a new wordpress login that lead to a new woocommerce account that I was able to submit a ticket to.

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  kokkieh · Staff · Mar 10, 2017 at 2:16 pm

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  Hi there,

  Just following up on this, as I see you never responded to our email either. Have you managed to regain access to the correct account? If not, can you please provide me with the username at the very least? It’s impossible to help if you cannot tell us what the account is you’re trying to access.