WooCommerce New Order email sent to customer but not to administrator
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Hi
I have the updated plugins for WordPress, WooCommerce and WooCommerce Administrator. For about two weeks now, I do not receive a New Order Email – but my customer receives it. It is the same for all the payment options (I only use Paypal and Cheque). Even when I use the Resend New Order Notification from Order Actions section, I don’t receive the email. I have installed the WP Mail Log plug in and this shows that the email is sent to me, but I don’t receive it. I give below the WooCommerce Status report.
WordPress address (URL): https://kirpalsinghpublications.com
Site address (URL): https://kirpalsinghpublications.com
WooCommerce version: 6.2.1
WooCommerce REST API package: 6.2.1 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/includes
WooCommerce Blocks package: 6.7.3 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package: 3.4.0 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/packages/action-scheduler
WooCommerce Admin package: 3.1.0 /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/plugins/woocommerce/packages/woocommerce-admin
Log directory writable: /home2/kirpauin/public_html/kirpalsinghpublications/wp-content/uploads/wc-logs/
WordPress version: 5.9.1
WordPress multisite: –
WordPress memory limit: 256 MB
WordPress debug mode: –
WordPress cron:
Language: en_US
External object cache: –
Server environment
Server info: Apache
PHP version: 7.3.33
PHP post max size: 516 MB
PHP time limit: 30
PHP max input vars: 1000
cURL version: 7.81.0, OpenSSL/1.1.1m
SUHOSIN installed: –
MySQL version: 5.7.23-23
Max upload size: 512 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte string:
Remote post:
Remote get:
Database
WooCommerce database version: 4.8.1
Database prefix wp_
Total Database Size 9.26MB
Database Data Size 7.05MB
Database Index Size 2.21MB
wp_woocommerce_sessions Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta Data: 0.22MB + Index: 0.23MB + Engine InnoDB
wp_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_links Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options Data: 2.09MB + Index: 0.16MB + Engine InnoDB
wp_postmeta Data: 2.52MB + Index: 0.70MB + Engine InnoDB
wp_posts Data: 0.33MB + Index: 0.13MB + Engine InnoDB
wp_termmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_stats Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpml_mails Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Post Type Counts
attachment 110
custom_css 1
fl-builder-template 39
nav_menu_item 16
page 9
post 3
product 64
product_variation 65
revision 35
shop_order 300
shop_order_refund 7
Security
Secure connection (HTTPS):
Hide errors from visitors
Active plugins (6)
Beaver Builder Plugin (Lite Version) by The Beaver Builder Team – 2.5.2.1
Really Simple SSL by Really Simple Plugins – 5.2.3
WooCommerce Extra Product Sorting Options by SkyVerge – 2.9.0
Braintree for WooCommerce Payment Gateway by WooCommerce – 2.6.2
WooCommerce by Automattic – 6.2.1
WP Mail Logging by Wysija – 1.10.4
Inactive plugins (3)
Tesseract Remove Branding by – 1.0
Velvet Blues Update URLs by VelvetBlues.com – 3.2.10
WooCommerce Admin by WooCommerce – 3.2.1
Dropin Plugins (1)
install.php install.php
Settings
API enabled:
Force SSL: –
Currency USD ($)
Currency position left
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com: –
WooCommerce pages
Shop base: #33 – /
Cart: #34 – /cart/
Checkout: #35 – /checkout/
My account: #36 – /my-account/
Terms and conditions: Page not set
Theme
Name: TESSERACT
Version: 3.9.4
Author URL: http://tesseracttheme.com/theme-details/
Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce support:
Templates
Overrides tesseract-free-theme/woocommerce/archive-product.php,
tesseract-free-theme/woocommerce/content-product.php version 3.5.1 is out of date. The core version is 3.6.0,
tesseract-free-theme/woocommerce/content-single-product.php version 3.5.1 is out of date. The core version is 3.6.0,
tesseract-free-theme/woocommerce/emails/admin-new-order.php,
tesseract-free-theme/woocommerce/loop/sale-flash.php,
tesseract-free-theme/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.8.0,
tesseract-free-theme/woocommerce/single-product/add-to-cart/simple.php,
tesseract-free-theme/woocommerce/single-product/rating.php version 3.5.1 is out of date. The core version is 3.6.0,
tesseract-free-theme/woocommerce/single-product/review-rating.php version 3.5.1 is out of date. The core version is 3.6.0,
tesseract-free-theme/woocommerce/single-product/review.php,
tesseract-free-theme/woocommerce/single-product-reviews.php version 3.5.1 is out of date. The core version is 4.3.0,
tesseract-free-theme/woocommerce/single-product.php
Outdated templates: Learn how to update
Action Scheduler
Version: 3.4.0
Data store: ActionScheduler_DBStore
Action Status Count Oldest Scheduled Date Newest Scheduled Date
Complete 60 2022-02-06 08:40:09 +0000 2022-03-06 19:04:22 +0000
Status report information
Generated at: 2022-03-06 19:21:29 +00:00 -
Hi there,
The website you’ve posted is using the open-source WordPress.org and this forum is for the hosted WordPress.com platform. They’re very similar, but two separate things.
https://wordpress.com/support/com-vs-org/
I would suggest posting your question in the WordPress.org forum or the WooCommerce support form to see if anybody there can help.
https://wordpress.org/support/plugin/woocommerce/
https://wordpress.org/support/forums/Cheers,
Eric
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