Woocommerce order confirmation via email but none in the system

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  roblex666 · Member · May 11, 2023 at 9:23 am

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  Hello forum,

  my customer has an internal employee shop where his employees can buy different gifts with their points. They get these points e.g. for birthday, employee of the month or something similar.
  The Woocommerce shop only runs with the “Points and rewards” system.
  So far it works quite well. However, it has happened a few times that an employee has bought an item with it’s points, the office has received an order confirmation by e-mail, but there is nothing in the system. Also, no points were deducted for the purchase.

  Does anyone have an idea of ​​what that could be?

  Thank you for your help
  Robert

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  helper-heroponriki · Member · May 12, 2023 at 2:11 pm

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  Hello there!

  You have submitted your request to the free support forums specifically designed for websites hosted on WordPress.com. However, since your website is not hosted with us, our ability to provide assistance and guidance is limited. Nonetheless, I can certainly direct you toward the appropriate resources to obtain the help you need.

  We recommend opening a ticket with WooCommerce support. They will be able to provide you with the best possible advice. You can create a ticket by visiting this link: https://woocommerce.com/my-account/create-a-ticket/

  I hope this information is helpful to you!