Woocommerce order missing line items

  • Unknown's avatar
    natasha0c94cdde25 · Member ·

    I recently had an order come through that had no line items, but 2 shipping methods added. The shipping methods are attached to a product (the same product) but no actual products show up. It was not uploaded manually and we’ve never seen this happen before. There are orders after it that are fine. We cancelled and refunded the order and there are no other notes that indicate any activity on it such as removing a product after the after the fact.

    We use stripe for payments, we have octolize shipping plugins installed but I think for this particular site (its in a multisite install), we are just using some basic flat rate shipping. None of the other sites in the multisite have had any problem. The product in question is in stock for each variant and all variants have pricing around $90. We have no coupon codes set up.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Just to confirm, is this related to your site blackgoldsights.com?

    We can help with WordPress.com sites on this forum. Since your site uses WordPress.org and is hosted by a different company (see our site profiler here), you’ll want to post this question on the WooCommerce support forum here.

    To clarify, there are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that has an overview: https://en.support.wordpress.com/com-vs-org

    Thanks!

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