Woocommerce orders all vanished with WP update

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  wprmanagement · Member · Dec 17, 2015 at 5:25 pm

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  Hi,

  We updated WP on our customers site and since doing so the Woocommerce tab disappeared.

  The products and order button remained. However, none of the most recent orders were there. A restored backup to the previous WP was done to see if this resolved the issue. It brought back the WC options but all orders vanished!

  Any ideas how I can get back all order info?

  Many thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 17, 2015 at 5:31 pm

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  This is the wordpress.COM support forum. You cannot run woocommerce on any WordPress.COM hosted blog. You can run it only on a WordPress.ORG software install and you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

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  kathrynwp · Staff · Dec 17, 2015 at 5:54 pm

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  Please contact WooCommerce support directly:

  https://www.woothemes.com/my-account/?redirect_to=/my-account/create-a-ticket/