Woocommerce payment not working

• 

  lalitvishwakarma · Member · May 11, 2020 at 5:24 am

  • Copy link
  • Add topic to favorites

  Hello Team,
  I am web developer and i using the woocommerce in my project since last 5 year in https://www.factorydirectmodels.com but now recently in last few time users do complaint about payment issue that ‘antivirus shut down the payment with warning of malicious site’ so please do your response ASAP because its urgent for me. Any guidance will be supported for me.

• 

  kruttikaphalke · Member · May 11, 2020 at 7:19 am

  • Copy link

  Hi there,

  It seems that your site is using WordPress.org software which is hosted on another host.

  Nameservers:
  NS.EBUSINESS32.COM
  NS2.EBUSINESS32.COM

  WordPress.com forum helps the sites hosted on WordPress.com only.

  Read the difference between .com and .org

  WordPress.com vs. WordPress.org

  You need to seek help at these forums:
  https://wordpress.org/support/forums/

  or you can reach directly to WooCommerce.com here:

  Contact Us

  Hope this helps.

• 

  justjennifer · Member · May 11, 2020 at 7:43 am

  • Copy link

  Hi there, just adding that if you have a paid WooCommerce extension on your WP site, you can log in and create a ticket at https://woocommerce.com/my-account/create-a-ticket/

  If you don’t have a paid WooCommerce extension, you can post in the WordPress.org WooCommerce forum at https://wordpress.org/support/plugin/woocommerce for help.

  Hi @kruttikaphalke Thanks for answering here. You’ll find the above information in our volunteer guide https://wordpress.com/support/wordpress-com-volunteers/ under WooCommerce Issues.

• 

  kruttikaphalke · Member · May 11, 2020 at 7:58 am

  • Copy link

  @justjennifer Thanks for the information.

• 

  lalitvishwakarma · Member · May 11, 2020 at 8:32 am

  • Copy link

  thanks for the update but this is the first time issue after 5 years so maybe not possible for org and com.

  In Details: in my checkout page i am using PayPal and offline credit card method, but when i try to create an order then Norton antivirus send me the error like :

  An intrusion attempt by cdn-ch.org was blocked.

  So can you give me some help with it .

• 

  justjennifer · Member · May 11, 2020 at 9:55 am

  • Copy link

  Hello again, your better option for support for your above issue is in one of the links in my earlier reply:

  if you have a paid WooCommerce extension on your WP site, you can log in and create a ticket at https://woocommerce.com/my-account/create-a-ticket/

  If you don’t have a paid WooCommerce extension, you can post in the WordPress.org WooCommerce forum at https://wordpress.org/support/plugin/woocommerce for help.

  As @kruttikaphalke has already mentioned, these forums you’ve posted to assist users whose sites are hosted here on the WPcom platform. For more info on the differences https://en.support.wordpress.com/com-vs-org/

  Best wishes

• 

  lalitvishwakarma · Member · May 12, 2020 at 5:12 am

  • Copy link

  Issue hase been resolved now so please close this thread. Thanks