Woocommerce Payments

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  purewhitetail · Member · Aug 10, 2021 at 1:16 am

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  Woocommerce Payments isnt working.

  I’ve downloaded, installed and set up the plugin. I’ve created the account with Stripe. I’ve configed the plugin. I’m experiencing several issues.
  1. Attempted payments Error 414 and time out. This causes issue 2.
  2. Customer attempt payment again and are double or triple charged.
  3. Orders are auto canceled even though payment goes through.
  4. Order numbers are not being recorded on transactions.
  5. I can’t refund a transaction because the order is “Canceled”.
  6. Support keeps saying my email is not confirmed so I cant get any support.

  Site: https://purewhitetail.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

• 

  supernovia · Staff · Aug 10, 2021 at 6:08 pm

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  Hi @purewhitetail, I’m not WooCommerce support, but I can likely help with that last one. If you’ve already verified your account, please try clearing your browser cache. Here’s how:
  https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache ?

  Then, while still logged in, try submitting a support ticket here: https://woocommerce.com/my-account/create-a-ticket/

  If that does not work, please try the contact form https://woocommerce.com/contact-us/ , and use “I need Help with My Account” > “Need something else” to get help verifying the account. You can ask your question there too at the same time.