Woocommerce payments Info Lost

  • Unknown's avatar
    uajmal99 · Member ·

    information on my woocommerce payments dashboard has been lost, info such as deposits, transactions all show £0.00. Aswell as historical data, recently my site received an order through woocommerce payments and im concerned as to what will happen to the money as i dont see it on the plugin . Can anyone help?

    Below is context:

    I have a Jetpack and Woocommerce payments installed on my site. Due to some issue with jetpack i had to disconnect it from my site. Before disconnecting it gave me a warning that it was powering woocommerce payments and that it would stop working if i deactivated jetpack. When trying to setup jetpack again i kept on getting an error, i deactivated all plugins (including woocommerce payments) on my site and then tried setting up jetpack again with all plugins disabled, it then allowed me to complete the setup. I then reenabled all plugins, i went on woocommerce payments to which i saw £0.00 on the plugin. The account used for woocommerce payments is the same as it was before so i dont know why this has happened.

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

    We’ll do our best to retrace some steps and point you in the right direction.

  • Unknown's avatar
    uajmal99 · Member ·

    Hi this is the site https://fzante.co.uk

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Thank you! Since your site isn’t hosted by us at WordPress.com, you would want to open a support ticket with WooCommerce. Please click here to create a new ticket. The WooCommerce support team will get back to you via email to help you further.

    Thanks!

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