Woocommerce payments query

  • Unknown's avatar
    agrracing · Member ·

    A customer has recently placed an order and in the order notes it says:
    A payment of £42.90 failed using WooCommerce Payments. The zip code you supplied failed validation.
    However when I click on the transaction link to view the payment details it says the status is paid and charged successfully. Is the order safe to dispatch could anyone confirm please? Many thanks, Jeff

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there Jeff! It sounds like you meant to contact support for WooCommerce payments, but somehow ended up in the forums for free WordPress sites.

    If you’re logged into the account associated with your WooCommerce payments, can you try again here?
    https://woocommerce.com/contact-us/

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