WooCommerce Plugin

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  camraleigh · Member · Jan 4, 2022 at 2:56 pm

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  When trying to install WooCommerce main plugin, I receive the following message: ‘Installation failed: Destination folder already exists’.
  Below, there is a green checkmark with: ‘Compatible with your version of WordPress’

  Please let me know what steps I can take to resolve this issue and install WooCommerce successfully.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  storygenie5 · Member · Jan 4, 2022 at 3:04 pm

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  Hi!

  I would recommend clearing your browser’s cache and cookies, or using a different browser. Have you tried any of these seps?

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  camraleigh · Member · Jan 4, 2022 at 3:12 pm

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  Thanks for the tip. I have and that doesn’t seem to be the issue. The most likely issue is that the folder already exists but is either corrupted or empty, hence the failed installation. The plugin doesn’t show up in the plugin directory on WordPress either.

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  storygenie5 · Member · Jan 4, 2022 at 3:15 pm

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  In that case, please kindly wait for a staff member

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  staff-totoro · Staff · Jan 4, 2022 at 11:12 pm

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  Hi @camraleigh It sounds like you are needing help with the WooCommerce plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to WooCommerce support by asking here? Thanks!

  https://wordpress.org/support/plugin/woocommerce

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  camraleigh · Member · Jan 7, 2022 at 3:02 pm

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  Thanks for all your help. It was a WordPress issue and it has been resolved.