WooCommerce plugin purchase not tranferred to WordPress

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  mobilefundmf · Member · May 30, 2023 at 11:21 am

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  Purchased the “Follow-Ups” plugin for WooCommerce last year.

  Received email this is being discontinued with an offer for a years free subscription to “AutomateWoo”.

  Email said no need for coupon as this offer will automatically appear in the “Active Upgrades” tab of the “Purchases” section my WordPress account.

  However “Active Subscriptions” tab just says I have no active sites. The “Billing” tab correctly shows the purchase of the “Follow-Ups” plugin from last year.

  Can someone explain why I cannot see the “AutomateWoo” subscription as promised ?

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  helper-heroponriki · Member · May 30, 2023 at 5:13 pm

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  Hey there!

  If you’re having trouble with your subscription, I recommend reaching out to WooCommerce support. They’ve got a fantastic team ready to assist you with anything related to WooCommerce.

  To get in touch with them and create a support ticket, simply visit your account page at https://woocommerce.com/my-account/create-a-ticket/. This link will let you submit your request and get the necessary guidance and support to sort out your subscription issue.

  WooCommerce support knows their stuff when it comes to subscriptions, so don’t hesitate to reach out to them. They’ll be happy to help you out. :)

  If you have any more questions, feel free to ask!