Woocommerce Privacy Policy Error with G Pay, Apple Pay, etc.

  • Unknown's avatar
    rmello526 · Member ·

    Hi All,

    I have an eCommerce site that I took over. It’s using WooCommerce and it’s configured to accept G Pay, Apple Pay, etc. The issue is, when you try to pay from a phone, the third party app takes over with an overlay and when you try to pay it gives the following error:

    “Please accept the privacy checkbox. You have to agree to our privacy policy in order to proceed”.

    Effectively, it’s skipping the privacy prompt. It works fine with Stripe on the desktop and phone because there is no payment overlay. Has anyone else experienced this and is there a workaround?

    Thanks in advance!

    Ron

  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

  • Unknown's avatar
    rmello526 · Member ·

    Done. Thanks!

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