WooCommerce product attribute count is wrong

  • Unknown's avatar
    cjholdsworth · Member ·

    Hi Brain Trust,
    I have a WooCommerce installation that utilises product attributes.

    For whatever reason WooCommerce creates the Attribute and its variations and marks a product correctly with the Attribute but the Attribute count is wrong.

    Our website is a jewellery store.

    As an example I have a Product attribute called ‘Metal’. there is a series of different metals of which one is ‘tantalum’. If I go to Products->Attributes…Metal and click on Configure Terms it will show me ‘Tantalum’ as an attribute (of Metal) and a Count of 0. However if I click on that 0 it loads a page containing 9 items with tantalum.
    http://www.holdsworthbros.com/metal/tantalum/

    I have tried ‘regenerating product lookup tables’ and ‘resetting term counts.’

    It matters because we use a plugin WOOF to provide filters, but if the product counts are wrong then WOOF doesn’t work.

    I am thinking about deleting all the attributes and starting again, but that seems like a hardcore option that might backfire impressively.

    Thanks Guys.

  • Unknown's avatar
    tenzinsonam657 · Member ·

    Hi there,
    Your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    Please note that these forums are for WordPress.com hosted websites only. If you would like to know the difference between the two, you can find more information in this document:

    https://en.support.wordpress.com/com-vs-org/

    Regards,
    BornDehradun

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