Woocommerce Product Tag Not Working

  • Unknown's avatar
    mandyerdei · Member ·

    My client made many tags for each product, and on each individual product page, you can see them and click on them. The Products –> Tags area of WPAdmin shows all tags and the number of products associated with each tag.

    The problem occurs once you click on one of the tags listed under the individual product page – no matter which tag is clicked, all products show up in the results, it’s like the tags are not connected at all with the products.

    I also tried using the Tag Cloud widget, and that is not showing up at all in the sidebar. This makes me suspect that somehow the tags are not connecting with the products.

    Help appreciated. Thanks!

  • staff-mckluskey · Staff ·

    Hi there,

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/.

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce.

    These forums are for WordPress.com-hosted websites. If you want to know the difference between the two, you can find more information in this document:

    https://en.support.wordpress.com/com-vs-org/.

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