WooCommerce Receipts not coming through

  • Unknown's avatar
    zeushield · Member ·

    Hi, as of last Wednesday, I am no longer getting receipts in my inbox for USPS labels. We use the plugin ‘WooCommerce Shipping & Taxes’.
    ‘Email receipts’ is enabled in WooCommerce Shipping settings, and ‘(email visible only to moderators and staff)’ is added to my safe sender list.
    I manually sent out the emails in WordPress.com, and they came through just fine.
    Any ideas as to what might be happening?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-oikake · Staff ·

    Hi,

    I’ve checked it, and the site aegistools.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.

    You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/

    Your site is hosted with Cloudflare. You need to contact them to get assistance with this site. You can also reach out to the WooCommerce community

    If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 

    Hope this helps!

  • The topic ‘WooCommerce Receipts not coming through’ is closed to new replies.