WooCommerce Shipping Error ‘Package dimensions must be greater than zero’
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Launched an e-commerce store 2 days ago. In attempting to create shipping labels to fulfill several of my orders, I am receiving an error in the ‘packaging’ section that says ‘Package dimensions must be greater than zero’. It is reading Item Dimensions as 0x0x0, even though each individual item has the correct dimensions listed in the woocommerce product page. I need to send these orders but can’t figure out how to resolve this bug. Any suggestions on how to fix this?
The blog I need help with is: (visible only to logged in users)
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Hi there,
If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:
https://woocommerce.com/my-account/create-a-ticket/
But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:
https://wordpress.org/support/plugin/woocommerce
These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:
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