Woocommerce shipstation issue

  • Unknown's avatar
    muhammadddyounus · Member ·

    We are using woo-commerce ship station integration plugin and facing integrate ship station with API but nowadays before 3 weeks we have seen one issue constantly which is that when we update the info in ship station and change order status so it must change in woocommerce store but it is not and facing forbidden error when sending tracking information to customer please help me what should I do and how can I solve this I update the woocommerce plugin to it’s latest version as well woocommerce shipstation integration plugin is up to date

    I already contact shipstation support and I whitelist the ip’s what they gave me reconfigure the store but still facing the same issues so shipstation said contact woocommerce support

    please help or guide me how can I solve this

    Thanks
    Muhammad Younus

  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

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