WooCommerce stopped portfoilo gallery showing

  • Unknown's avatar
    michelleharton · Member ·

    Hi I’m an artist and on my website I had a portfolio gallery with all the different categories of my artwork which were listed in the menu bar. I added WooCommerce and tried to set it up yesterday but now my my portfolio gallery is not showing up in the menu bar even though it’s all showing up as normal in the back end. I can still access all the available artwork category by clicking on the homepage image. I deactivated WooCommerce and it still didn’t fix the problem and the my account and cart buttons are still there in the menu bar, I know I can remove them myself from the pages section but can anyone tell me why my gallery is still not showing up in them menu bar?
    The theme I am using is Dessign, does anyone know if it causes issues with WooCommerce?
    I’d really appreciate any help, thank you

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

    Likely you’ll need to revisit your Menu settings to fix this issue.

    You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

  • avydun · Staff ·

    I see that you had submitted a ticket to the WooCommerce.com team as well. I have just responded to the ticket with what your next steps can be.

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