WooCommerce Stripe Gateway

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  tomeilee · Member · Jan 10, 2022 at 12:21 pm

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  Dear Sirs

  Our site is using wordpress/woocommerce/WooCommerce Stripe Gateway.

  We are try to open oversea market and we just have a new customer place a order. But unfortunately she can’t make the payment, she can’t find the credit card payment option in the checkout page.

  I just found it out, maybe it is a setting problem. WooCommerce > Payments > Stripe > Payment Methods > Specific countries. I try to add another countries, but it didn’t save. And I also try All countries, and it still didn’t save.

  We don’t have problem with local customer, but oversea. Please help me. Thank you!

  Best regards

  Tommy

  I don’t have a site with WordPress.com yet

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  staff-sheva · Staff · Jan 10, 2022 at 11:01 pm

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  Hi @tomeilee,

  We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result, we don’t have the ability to take a closer look at your site.

  Instead your host uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums:

  • https://wordpress.org/support/plugin/woocommerce
  • https://wordpress.org/support/plugin/woocommerce-gateway-stripe/

  The folks in those forums are experts in WooCommerce and are in the best position to help.

  Hope this points you in the right direction.