WooCommerce Suddenly gone
-
All of a sudden woocommerce has dissappeared from my site. All the related plugins (Square for woocommerce) are still there, and I can’t redownload it because it says the file is still there. But it isnt on my dashboard and there are no products on my site
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there uprootblooms
Could you share the site you need help with?
It would be easier to find you help a solution. -
Yes, uprootblooms.com I’ve tried switching to a woocommerce theme to see if that helps and nothing so far
-
Thank you for sharing.
Your site is not hosted and managed in WordPress.com, you are actually using the open-source software from WordPress.org which is a little bit different and this forum is for the former. You can learn more about those differences here: https://wordpress.com/com-vs-org/This is important because, for WordPress.com, WooCommerce requires a Business plan or higher which would come with paid support.
If you have a paid WooCommerce extension, you can still access the same support from this link: https://woocommerce.com/my-account/create-a-ticket/If not, the best option is seeking help in the WordPress.org WooCommerce forum, where experts from the community will try to help: https://wordpress.org/support/plugin/woocommerce/
If you need help with your WordPress installation, the right place to post your questions would be: https://wordpress.org/support/forum/how-to-and-troubleshooting/
Hopefully, this guide you in the right direction.
Good luck! -
One more thing.
Because you mentioned that you can’t redownload the plugins because the files are still there, it may be a problem with the files of the installation.
In that case, I would recommend contacting your hosting provider (dreamhost.com). They most likely would help you fix it if the plugin’s files are broken.
- The topic ‘WooCommerce Suddenly gone’ is closed to new replies.
WordPress.com Forums 